Public Accommodations and Governmental Facilities

Title II and Title III of the ADA governs public accommodations and governmental entities. These entities are required to provide individuals with disabilities full and equal enjoyment of goods and services, which includes removing architectural barriers where readily achievable, modifying policies and practices, and providing auxiliary aids and services to ensure effective communication.

Despite more than three decades of ADA enforcement, noncompliance remains widespread. Many businesses lack accessible entrances, parking, restrooms, or communication systems. Others maintain policies that inadvertently exclude individuals with disabilities, such as restrictive service animal policies or inflexible service procedures.

We assist individuals in addressing these barriers through structured, legally grounded requests. This includes identifying applicable accessibility standards, documenting violations, and drafting communications that clearly articulate the entities legal obligations. In many cases, these requests lead to voluntary compliance, particularly when they demonstrate a clear understanding of the law.

These services are necessary because informal requests are often ignored or misunderstood. By framing requests within a legal context, Matthew Dietz increases the likelihood of compliance and creates a record that supports further enforcement if necessary.

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